California Energy Commission Return Policy
California Energy Commission (CEC)
Statewide Mandatory Water Reductions
Hirsch Pipe & Supply Return Policy
Non-Defective Non-Compliant Products
Hirsch is taking steps to make sure that we will have compliant products available for sale to our customers on or before January 1, 2016. We have also created a policy to ensure an orderly return process for any noncompliant products. Effective immediately, the following will be our return policy for non-compliant products:
Only non-compliant products purchased between certain dates are eligible for return:
- Non-compliant products purchased between June 1, 2015 and November 30, 2015 are eligible for return subject to manufactures return policy.
- Non-compliant products purchased before June 1, 2015 or after November 30, 2015 will not be eligible for return.
- Regardless of purchase date, no returns of non-compliant product will be accepted after December 1, 2015.
In order to return non-compliant products that have been purchased between June 1 and November 30, 2015 the following conditions must be met:
a) Prior written return authorization must be obtained from a Hirsch manager.
b) All returns must be accompanied by an invoice copy or proof of purchase from Hirsch Pipe and Supply
c) The product must be returned in its original manufacturer packaging.
d) The product must be in resalable condition.
e) No product may be returned if it has been installed or altered in any fashion.
f) Special order and non-stock items will not be accepted for return.
g) A representative of Hirsch must inspect and accept any returns prior to credit being issued.
Credit will be issued according to the following guidelines:
a) Credit will be issued at the original invoice price.
b) The value of any returns may not exceed 2% of the customer’s 2015 calendar year purchases.
c) All products will be subject to a minimum 15% restocking fee. The restocking fee will be waived if the customer purchases material that is equal to or greater than the value of the return.
d) All returns shipped via carrier/courier service must be shipped prepaid and be accompanied by “Hirsch Return Goods Authorization”. No credit will be given for freight charges.
- Non-compliant products that are not approved and accepted under this policy by Hirsch Pipe & Supply will be immediately returned to owner if present. If any unapproved material is delivered to Hirsch or left on Hirsch property, it will be discarded and no credit will be owed or issued.